Shipping policy
December 2025: US Customers: Duties will be calculated at checkout.
All flat stationery items will default to untracked shipping, unless the customer specifies otherwise at checkout. Untracked letter mail is sent at the customer’s risk—we are not responsible for lost or undelivered packages when using this method. To ensure delivery, we strongly recommend choosing tracked shipping at checkout.
Shipping times are estimated based on when an order has been fulfilled and shipped, not when the order was placed.
- Untracked letter mail will be shipped via Canada Post.
- Tracked packages may be sent through Canada Post or a third-party service (e.g. Stallion Express, Chit Chats).
To reduce waste, we reuse packaging materials whenever possible. We encourage our customers to do the same to help minimize environmental impact.
Estimated Shipping Times (Untracked Letter Mail)
- Canada (Domestic): 1–4 weeks
- United States: 2–6 weeks
- International: 4–8 weeks
Please note that shipping times are subject to change. Updates will be provided as we gain better insights into global delivery timelines.
Customs, Duties, Import Taxes
Orders shipped outside of Canada will be subject to duties, taxes, or additional fees imposed by the receiving country's government or the carrier.
The buyer is responsible for any duties, fees, and taxes associated with the shipment. If you are unsure whether import fees apply, please consult your local customs agency’s website. Some carriers may also impose additional handling fees—please check their respective policies for details.
We are not responsible for delays due to customs processing. Any disputes regarding import duties, taxes, or customs delays must be addressed directly with the customs agency in your destination country. Your receipt or order confirmation may be required for reference.